Dubai Jewel Factory – 18K Gold & Gemstone Jewelry Shop UAE
Online Store for All Natural Gemstone and Diamonds Jewelry In UAE
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Introduction
This policy explains the delivery methods, time frames, and fees that relate to orders placed on our website, via social media messaging (WhatsApp, Instagram DM, Facebook Messenger), or via email.
This policy is a legally binding agreement that will be incorporated into the sale between you and us under our terms and conditions.
Free Delivery inside UAE
Delivery of items ordered online for a customer who resides in UAE can be ready and delivered within 1-3 days after the order has been confirmed by the customer. For items that require resizing like rings, it will take 1-2 more day/days.
We deliver free of charge for the items ordered to us within UAE. Our delivery personnel will be handed to you the item that you have ordered on us online. We kindly ask that you must ensure that somebody is available to pay and receive the item.
Outside UAE or Other Countries
For deliveries outside of UAE, we use a totally insured courier provider. Our company had tied up with FedEx. Delivery timing depends on the FedEx Shipping option you choose on checkout and availability of shipping method from FedEx.
International Customs Fees & Taxes
There are customs expenses needed to be paid for jewelry item being transport to different nations. The responsibility for customs and taxes is at the consumer. It’s essential you may be aware of this tax so you do not be ‘surprise’ in a while when your parcel or shipment arrives. The amount of the costs is something we haven’t any control on, you may get greater information about its charge by means of calling your nearest FedEx facility.
Local Pickup
You are of course also welcome to visit us at any of our outlet at the manufacturing side of Gold & Diamond Park, Equity metro station . This can allow you to check out our products in detail with a notably qualified member of our team.
Returns and Exchanges Policy
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