Privacy Policy

Last Updated: August 6, 2026

Dubai Jewel Factory (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://dubaijewelfactory.com/ (the “Site”), make a purchase, or interact with our services.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you place an order, create an account, submit an enquiry, request a custom jewellery quotation, or contact us, we may collect:

Full name
Billing and shipping address
Email address
Telephone number
Company name (if applicable)
Order history
Payment information (processed securely by our payment provider)
Any information you voluntarily provide through forms, email, WhatsApp, or live chat.

We do not store your complete credit or debit card details on our servers.

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address
Browser type
Device information
Operating system
Language preferences
Time zone
Pages viewed
Products viewed
Referring website
Search terms
Date and time of visits
Cookies and similar technologies

This information helps us improve our website and customer experience.

2. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Keep you logged in
Store shopping cart information
Improve website performance
Measure website traffic
Analyse visitor behaviour
Personalize content and advertisements

We use a cookie consent banner that allows visitors to manage cookie preferences where required by applicable laws.

You can also manage cookies through your browser settings.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products
Process payments securely
Provide customer support
Respond to enquiries
Create customer accounts
Prevent fraud and unauthorized transactions
Improve our products and services
Analyze website usage
Send order confirmations
Send shipping updates
Send promotional emails (only where permitted or with your consent)
Improve our marketing campaigns
Comply with legal obligations

4. Third-Party Services

To operate, manage, and improve our website and services, we work with trusted third-party service providers. These providers may process your personal information only when necessary to provide their services, support our business operations, or comply with legal requirements.

WooCommerce

Our online store is powered by WooCommerce, a WordPress-based eCommerce platform that helps us manage products, customer accounts, orders, and website transactions.

Stripe

Payments are securely processed through Stripe. Payment information is encrypted and handled directly by Stripe. We do not store your complete credit or debit card details on our servers.

Google Analytics

We use Google Analytics to understand how visitors interact with our website, analyze website performance, and improve user experience.

Google Tag Manager

Google Tag Manager helps us manage and deploy analytics, marketing, and website functionality tags to improve website performance and measurement.

Google Ads

We use Google Ads and related technologies, including cookies and conversion tracking, to measure advertising performance, improve marketing campaigns, and show relevant advertisements.

MailPoet

We use MailPoet to manage email subscriptions and send newsletters, product updates, promotional offers, and marketing communications to customers and subscribers who have provided consent where required.

Hostinger Email Marketing

We may use Hostinger Email Marketing to send newsletters, promotional campaigns, product announcements, customer updates, and other business-related communications.

Zoho SalesIQ

We use Zoho SalesIQ to provide live chat and customer support services. Information you voluntarily provide during conversations may be used to respond to enquiries and provide customer assistance.

WhatsApp Business

If you contact us through WhatsApp Business, your communications and personal information will be processed according to WhatsApp’s applicable Privacy Policy.

Shipping and Logistics Partners

To complete and deliver your orders, we may share necessary information such as your name, delivery address, and contact details with trusted courier and logistics providers. This information is used only for order fulfillment, delivery, and related support services.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers when necessary to:

Process payments
Deliver products
Provide customer support
Send marketing communications
Analyze website performance
Prevent fraud
Comply with legal obligations

6. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may send:

Special offers
Product launches
Jewellery collections
Promotions
Company updates

You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us.

7. Behavioral Advertising

We may use your browsing activity to display relevant advertisements through advertising partners such as Google Ads.

You can manage advertising preferences using:

Google Ads Settings
Google Analytics Opt-out Browser Add-on
Your browser cookie settings

8. Data Security

We take appropriate technical and organizational measures to protect your personal information, including:

SSL encryption
Secure hosting
Access controls
Firewall protection
Security monitoring

Although we strive to protect your information, no method of transmission over the Internet is completely secure.

9. Data Retention

We retain personal information only as long as necessary for:

Order fulfillment
Accounting
Tax obligations
Legal compliance
Fraud prevention
Customer support
Business operations

When information is no longer required, it is securely deleted or anonymized where appropriate.

10. Your Rights

Depending on your country and applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Update your information
Request deletion of your information
Withdraw consent
Object to certain processing activities
Request a copy of your personal data

To exercise these rights, please contact us using the details below.

11. International Data Transfers

Because some of our service providers operate internationally, your personal information may be transferred to and processed in countries outside your country of residence.

We take reasonable steps to ensure your information remains protected.

12. Do Not Track

Some web browsers offer a “Do Not Track” feature.

Because there is currently no universally accepted standard for responding to these signals, our website does not currently respond differently to them.