Dubai Jewel Factory – 18K Gold & Gemstone Jewelry Shop UAE

Delivery and Return Policy

Introduction

This policy explains the delivery methods, time frames, and fees that relate to orders placed on our website, via social media messaging (WhatsApp, Instagram DM, Facebook Messenger), or via email.

This policy is a legally binding agreement that will be incorporated into the sale between you and us under our terms and conditions.

Free Delivery inside UAE

Delivery of items ordered online for a customer who resides in UAE can be ready and delivered within 1-3 days after the order has been confirmed by the customer. For items that require resizing like rings, it will take 1-2 more day/days.

We deliver free of charge for the items ordered to us within UAE. Our delivery personnel will be handed to you the item that you have ordered on us online. We kindly ask that you must ensure that somebody is available to pay and receive the item.

Outside UAE or Other Countries

For deliveries outside of UAE, we use a totally insured courier provider. Our company had tied up with FedEx. Delivery timing depends on the FedEx Shipping option you choose on checkout and availability of shipping method from FedEx.

International Customs Fees & Taxes

There are customs expenses needed to be paid for jewelry item being transport to different nations. The responsibility for customs and taxes is at the consumer. It’s essential you may be aware of this tax so you do not be ‘surprise’ in a while when your parcel or shipment arrives. The amount of the costs is something we haven’t any control on, you may get greater information about its charge by means of calling your nearest FedEx facility.

Local Pickup

You are of course also welcome to visit us at any of our outlet at the manufacturing side of Gold & Diamond Park, Equity metro station . This can allow you to check out our products in detail with a notably qualified member of our team.

Returns and Exchanges Policy

• For items that you want to return, we advice that item should be in good condition and in original packaging. Include also any the proof of purchase from us to speed up the process.
• If you want to return the item that you have purchase, we guarantee 14 days cash refund and you can also exchange it to other item if you are not satisfied with the design. There will be Logistic Charges and Bank Transaction Fees which the Customer will have to pay in case return of product.
• You can exchange the item that you purchase from us anytime you want from date of purchase. In unlikely event of suddenly price drop within the day of exchange period, the exchange item shall be valued at the current market value.
• Special items like customized jewelries (engraved, custom-made as per customer) may not be refunded.
• For items that was shipped outside UAE. In case that you are not satisfied and would want a refund, you will be responsible for shipping back the item to us and you will of course pay the shipping, and handling from the courier you choose. In case the product came to you faulty or damaged we will shoulder the charge for the transport, managing and production fee. In any such case, you’ll get a complete refund as soon as the product arrives to us.
• Capri Gold reserves the right to decline any return or exchange item when deemed necessary.
• For all other inquiries you can contact us anytime.